Returns And Refunds

Our refund policy is simple. Within 24 hours of receiving the item, you have to check if all the functions work perfectly and that the product is not damaged.

You have a 1-year guarantee on technical parts of the product. So if there is an error or something is not working properly, please contact us, and we will replace it with a new one. You will have to send us the old one to our US/EU warehouse. Before the return process starts, you have to provide us with a few photos and a video of the malfunctioned item.

We do not accept refunds on a used but working item. Because of the nature of these products and the hygiene involved.

You also can't return customized products like sex dolls without any justified reason.

If you damaged your product in any way, it is not covered under our guarantee. This includes physical damage such as scratches, dents, or cracks. Thank you for understanding.

We hope you understand our refund policy. If you have any questions, please contact us. Thank you for shopping with us!

Quality control

We take quality control very seriously at our company. Before any order is sent out, we put it through a few different tests to make sure that everything works as described and that there are no flaws. Our warehouse workers will also make a video of the item, so you can see that it is in perfect condition before shipping. This way, you can be confident that you're getting exactly what you ordered and that it will work perfectly. Thanks for choosing us!

Customer service

We always aim to respond to customer queries and concerns within a few hours, and our chatbot is always on hand to help with any important questions you may have when our agents are offline. We know that customer service is paramount in today's competitive marketplace, so we always go the extra mile to make sure our customers are happy. If you're ever unhappy with our service, please do not hesitate to contact us, so we can put things right. Thank you for choosing AdvancedPleasure!

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